Privacy Policy

When you contact us, request an appointment, or submit an enquiry, we may collect:

Personal Information

• Full name
• Phone number
• Email address
• Address or location
• Appointment details
• Information provided through contact or enquiry forms

Health & Treatment Information

If you choose to provide information related to your physiotherapy consultation or treatment, this may include information about:

• Your symptoms or concerns
• Previous injuries
• Medical or treatment history
• Physical limitations
• Rehabilitation requirements
• Other information relevant to your physiotherapy assessment or care

We use such information only when reasonably necessary to respond to your enquiry, arrange an appointment, or provide appropriate healthcare services.

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website usage information

We may use the information we collect to:

• Respond to enquiries and requests
• Schedule and manage appointments
• Provide physiotherapy and rehabilitation services
• Contact you regarding appointments
• Understand your requirements before a consultation
• Improve our website and services
• Improve patient experience
• Maintain website security
• Analyze website traffic and performance
• Send relevant communications where permitted
• Comply with applicable legal and regulatory requirements
• Protect our rights, property, patients, staff, and visitors

We do not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

If you contact SYMPHYSIŌ through phone, WhatsApp, email, contact forms, or other communication channels, we may receive and retain the information you provide to respond to your enquiry or manage your appointment.

Please avoid sending highly sensitive medical information through general messaging platforms unless specifically requested by our team.

Third-party platforms such as WhatsApp, Google, email providers, or telecommunications providers may process information according to their own privacy policies and terms.

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

Service Providers

We may use trusted third-party providers for services such as:

• Website hosting
• Website analytics
• Appointment management
• Email communication
• Communication and messaging services
• Website security
• Technical support

These providers may process information on our behalf as necessary to provide their services.

Legal & Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or lawful government request.

Protection of Rights

Information may also be disclosed where reasonably necessary to prevent fraud, misuse, security threats, or other unlawful activity or to protect the rights and safety of SYMPHYSIŌ, our patients, staff, or others.

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online platform, or electronic transmission can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

The period for which information is retained may vary depending on the type of information and the reason it was collected.

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Request information about how your data is being used
• Raise a privacy-related concern or complaint

To exercise an applicable right or make a privacy request, please contact us using the details provided below.

Where permitted and where appropriate consent has been provided, SYMPHYSIŌ may contact you with information about services, updates, educational content, or other relevant communications.

You can request to stop receiving promotional communications at any time.

Please note that you may still receive essential communications relating to appointments, enquiries, or services you have requested.

Our website may contain links to third-party websites, social media platforms, maps, booking systems, or other external services.

SYMPHYSIŌ is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any external services you access through our website.

Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised Effective Date. We encourage visitors to periodically review this page for the latest information.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way SYMPHYSIŌ handles personal information, please contact us: